Policies and Procedures

Please read these policies and procedures before your first appointment.  Refer back as needed for clarification. 

It is important that both the client and the therapist have a clear understanding of the practice policies and procedures.

As a new client you need to be informed about Massage Therapy policies in order to provide informed consent prior to the massage session. Fluid Motion Massage LLC holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.

APPOINTMENTS: Client appointments are by appointment only.  Hours of operation vary from day to day. To ensure appointment availability, we suggest a regular series of appointments be scheduled.

PAYMENTS: A credit card is required when booking online. This card is not charged for the service, it is taken for no-show protection.  The only way that it will be charged is if you no-show or cancel your appointment without proper 24 hour notice. You will be required to pay for the service provided at the time of your appointment.  Tipping for services is not accepted.  We prefer a great review on social media/google or telling your friends/family/doctor about our quality service and experience.  That is the best tip you can provide.

CANCELLATION POLICY: It is requested that you cancel your appointment 24 hours in advance or pay the full service price.  You may call/text to cancel, however if you credit card is not on file, we will send an invoice to your email address to collect payment.  We understand that unexpected events can arise, in this case a discussion must be had with the therapist in order to prevent the fee. This will be handled on a case by case basis.  One exception will be honored per calendar year if the situation was deemed appropriate for cancellation by the therapist.

Clients who “no show” for their scheduled appointment time without communication will not be scheduled for future appointments unless they pay in advance.

LATENESS POLICY: We request that you arrive 5 minutes early for your appointment. If you arrive >5-10 min late for your appointment, the time left will be used to its best advantage.  You understand that tardiness for your appointment time will result in a reduction in hands on treatment.

If the therapist is late for the appointment, the client will receive their full treatment, if the therapist is running more than 15mins late the client will receive a discount for their session.

SICKNESS POLICY: Fluid Motion Massage LLC recognizes that both the therapists and clients are vulnerable to infections/illness and therefore ask clients to cancel appointments when they are feeling unwell.  If you have any of the following contagious illnesses the sessions will be rescheduled: Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping cough, strep throat during the infectious period and the common cold.

SANITATION AND HYGIENE: Our practice policies on sanitation are that all equipment and linens that come in contact with the clients will be cleansed in an approved method.  

Before and after each session, the therapist's hands and forearms will be washed with hot soapy water and a disinfecting solution.  Any breaks in the skin of the therapist will be covered with protective coverings.

The client will come to the therapy appointment clean.  The client will inform the therapist of any breaks in the skin, and these areas will be avoided.

SCOPE OF PRACTICE: Our therapists hold varying levels of licensure including licensed massage therapist, occupational therapist, physical therapist, certified personal trainer and certified lymphedema therapist.  It is important to understand that each therapist will practice accordingly to their individual scope of practice.  It is illegal for the therapist to misrepresent or practice outside of their scope of practice. It is our promise to ensure that each therapist will always abide by the appropriate level of care. We will always refer to another medical professional if something requires additional guidance outside of our scope of practice.

During your session you may receive a variety of bodywork techniques based on your goals for the session.  These techniques will be explained to allow for informed consent.

Some conditions and complex medical history may require written permission from your physician prior to providing services. That is for client and therapist safety.

RESPECT OF CLIENTS BOUNDARIES: In this partnership, it is important that the client is honest and open with the therapist.  Feedback about the effectiveness of the work, situation that may have been uncomfortable for you, techniques that you enjoyed, techniques that you did not like, etc., is very important:

Is there a body area that you would like me to avoid?

Would you prefer that I not use a certain type of oil or cream?

Do you or do you not enjoy music during the massage? What type?

Please feel free to share this information with us, as you become aware of it. 

Respect for client’s boundaries is very important.  To maintain respect for each client and establish professional boundaries the following therapy policies apply:

The client may choose to leave on as much clothing as needed for comfort.

The client will always be modestly draped.  Only the area being worked with be undraped. 

The genital area will NOT be touched under any circumstances.  Permission will be asked before working close to these areas: otherwise, a professional distance will be maintained.

Sexual interaction or discussion of any kind between the client and the therapist is NEVER appropriate. 

Requests for sexual activity will NOT be tolerated, will be viewed as solicitation, and reported to the authorities under the guidelines of the therapy policies and procedures.  The client will NOT be rescheduled if this occurs.

Children, under the age of eighteen will not be seen without a parent or guardian present in the therapy room unless parent or guardian consent is given.

The therapy room door is never locked.

The client may stop the session at any time and is free to leave with appropriate payment for services rendered.

CONFIDENTIALITY AND CONVERSATION: The discussion between the therapist and the client is confidential. The client may or may not choose to talk during the session.

It is inappropriate for a therapist to discuss the therapist's personal life with the client.  We are happy to listen to your conversation and share our professional expertise. 

We may be required to release records under a court order, or to your doctor. 

EXISTING AND NEW MEDICAL CONDITIONS: It is the responsibility of the client to keep the therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the sessions may be continued if it is deemed to interfere with medical treatment.

The client must also keep the therapist informed of any changes in health conditions.

INFORMED CONSENT: The intake session provides time for the therapist to discuss each section of the therapy policies contained in this website.

Prior to each session, the treatment plan will be discussed with you.  At your first contact you will be directed to our website to review our policy and procedures and your signature on the consent form will acknowledge that you have done so and agree with and agree to comply with the professional practice policies and procedure.